• Section: Money Guide - Category: Online Business
• Written by Marketing Team

Don't Be Rigid to Customer Always remember that customers are not right all time but they are always the customers even when they're wrong. It is all about how they are treated by everyone in the office.

How many times have you heard the answer, "this is our office policy"? This can only be described as rigidity. Every situation calls for some flexibility and flexibility. By making your staff adhere to rigid rules, you prohibit them from providing customer service that will benefit your practice and image.

Give Good Explanation

Explanation of the policy and the rule must be done with lot of care. Your policy should not be set in stone for the customers. If a customer asks why something cannot be done, your staff should not state that "this is office policy" and leave it at that; they should offer

an explanation as to why something cannot be done. To make your customer to call you back again you need to give a good impression.

Trained Staff is Essential

To give a full satisfaction to your important customer staff should be trained to understand customer service . The key to determining what customers want is to listen to them. Listening is different from hearing. Listening skills are about 75 percent to 80 percent of communication by understanding the desire of customer. Training staff on customer communication is essential, In order to compete in the marketplace with many other practices, the staff must be focused.

Four Zones of Services

Four zones of service the rigid zone, the safe zone, the progressive zone, and the indulgent zone

The rigid zone

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